Help Centre
Frequently asked questions.
Where is your chocolate made?
Our chocolate is crafted in London from single-origin Ghanaian cacao, sourced directly from growers we work with closely.
Is the 42% bar suitable for vegans?
Yes. Our 42% Creamy bar is made entirely from plants — no dairy, no animal-derived ingredients.
How should I store the chocolate?
Keep it in a cool, dry place away from direct sunlight. Avoid the fridge — it can cause condensation and affect the texture and flavour.
How long does shipping take?
UK orders are typically delivered within 2–4 business days. You'll receive a confirmation once your order is on its way.
Do you offer wholesale or retail partnerships?
Yes. We work with independent retailers and stockists. Get in touch via our contact page and we'll share details.
What does the cocoa percentage mean?
It's the proportion of cacao in the bar. Higher percentages taste deeper and less sweet — our 42% is creamy and approachable, our 70% is bold and structured.
Still have a question?
We're happy to help — reach out and we'll get back to you within one business day.